How We Deal with Our Beneficiaries
The employees of the Society are keen to deal with the beneficiaries according to essential rules, which arise from our humanitarian and religious values. Some of these rules are:
- Keenness to ward off harm from our community by providing healthcare and working to alleviate pain and ailments for needy people.
- Performing the duty that our humanity obliges towards the beneficiaries.
- Compassion that extends to all human beings.
Our employee’s way of dealing with patients and beneficiaries is based on humanity and religious brotherhood, rather than the duty that their jobs compel them to do.
Patience and Forbearance
Working in charitable societies requires the worker to interact and deal with different types of groups of the community. This requires a great deal of patience and forbearance.
During your work, you may encounter hasty, impatient or quick-tempered people who get irritated for the slightest reason. You may also meet the sufferer whose pain forces him to bad manners. Here, anyone who puts himself in this position of serving people must have a great deal of patience, forbearance and deliberateness so that he bears their behaviors and excuses them.
Love and Compassion
During their dealing with the beneficiaries, the Society’s employees are keen to be tactful, kind and sympathetic.
Whenever charitable work is based on love and compassion, it grows, flourishes and becomes more fruitful.
The success of any meeting depends on the success of its beginnings, and if one wants his interlocutor to become more relaxed with him, he must greet him with an open friendly face.
What our Society’s employees are most keen on is that they receive the beneficiary in a good way, give them their whole attention and do not get distracted from them, and sit them in a convenient place. This is enough to reassure the patient, relieve his psychological and emotional stress, and enable him to explain his needs without hesitation and to talk about his health issues without fear.
By the end of the encounter, the employee may not be able to serve the beneficiary or satisfy his need, but he will inevitably leave a sense of relief and a positive impression, only by virtue of the good and pleasant reception.
The needy patient enters the Society while his heart is trembling with a complaint, and his body is throbbing with pain. In these moments, he is most in need of a good listener who listens to his complaints without being interrupted.
We in Al-Rahmah Medical are very keen to listen well to the beneficiary so that he communicates his suffering clearly. For us, this is not only considered his right, but also a sober Islamic moral that must be observed.
Sympathy and Psychological Support
For a person in need, the embarrassment of asking others and the bitterness of the need is more than enough to bear.
Our employees understand this very well and are always keen not to add to the embarrassment of the beneficiary, but rather try hard to console and support him, taking into account the psychological consequences of need and poverty. Even the slightest frown upon seeing the needy can make a lot of negative impact on his psychological status, not to mention ignoring his complaint or speaking to him in any form of abuse.
In fact, our employees always make sure that the patient in need understands that what he or she seeks for is a right, and that every worker in our Society is just a means for him to reach to this right.